Thank you sincerely for choosing CreateFlo as your trusted source for digital floral education. We pride ourselves on delivering high-quality, engaging, and comprehensive online courses that are designed to help you succeed in your floristry journey. Please note that all our products and services are exclusively digital in nature. This means that all educational content, including video lessons, downloadable materials, templates, guides, and resources, are delivered electronically and accessible instantly after purchase. We do not sell or ship any physical goods, kits, or printed materials. Because our products are digital and become available immediately upon purchase, we are unable to offer refunds once access to the course content has been granted or the materials have been downloaded.

We kindly ask all customers to carefully review this refund and returns policy prior to making a purchase. Due to the nature of digital content, refund requests can only be considered under very specific circumstances and within a strict timeframe. In order to be eligible for a refund, you must submit your request within 7 calendar days from the date of purchase. Refunds will only be granted if one or more of the following conditions apply: there was a significant technical issue that prevented you from accessing or using the course content, and our support team was unable to resolve this issue within a reasonable period; you were charged incorrectly or there was a clear billing error made during the transaction process; or you have not accessed more than 10% of the course content, ensuring that the product has not been substantially used. Any refund request submitted after the 7-day period will be automatically declined, as will any requests based on reasons such as a change of mind, personal scheduling conflicts, dissatisfaction with the course content, or other subjective preferences.

To request a refund, please contact our dedicated support team in writing by sending an email to info@create-flo.xyz within the 7-day window following your purchase. Your email should include your full name, order number, date of purchase, and a detailed explanation of the reason for your refund request. Once we receive your request, our team will review it carefully and respond within 1–2 business days. Please understand that refund decisions are made at the sole discretion of our support team based on the information provided and the specific circumstances of your case.

Please also note that we do not offer returns, exchanges, or transfers for digital products under normal circumstances. However, in exceptional cases and upon individual request, we may consider offering a one-time course transfer or exchange to a different course of equal or lesser value. This is done on a case-by-case basis and is not guaranteed. We recommend reaching out to our support team to discuss any special requests or unique situations.

By purchasing any of our courses, you acknowledge and agree to abide by this refund and returns policy as a part of our broader Terms of Use and service agreement. We strongly encourage all students to reach out to us with any questions or concerns prior to purchasing, so that we can help ensure that you select the best course to meet your needs and expectations.

We are committed to providing the best possible digital learning experience and look forward to supporting you on your floral design journey. If you have any questions or require assistance, please do not hesitate to contact us at info@create-flo.xyz.